mon4d Privacy Policy
This page describes what we collect when you use mon4d and how we keep that data protected. We at mon4d respect your privacy and handle your personal information according to applicable data-protection principles—whether you access our slot games, live-dealer tables, sportsbook, or esports markets.
When you register, deposit, or play on mon4d, we collect information necessary to verify your identity, process your payments (via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), and deliver our service. We do not sell your data to third parties. Our processors—payment gateways, email providers, and hosting services—are bound by confidentiality agreements.
Below, we explain what data we collect, how we use it, your rights, and how to contact us if you have privacy concerns.
What Data We Collect on mon4d
Account Registration and Identity Verification
We collect your full name, date of birth, government-issued ID number (national ID, passport), email address, and phone number when you register on mon4d. We also collect proof of address (utility bill, bank statement, or rental agreement) to comply with anti-fraud regulations. This data is stored securely and used solely for identity verification and account management.
Payment and Transaction Data
When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer on mon4d, we collect transaction details: amount, date, time, and the payment method used. We do not store your full card numbers or e-wallet credentials directly; our payment processors handle that encryption. We retain transaction records for seven years to support account audits, dispute resolution, and compliance with financial regulations.
Your withdrawal history on mon4d is also logged: we record the destination account, amount, date, and settlement status. This allows us to track your balance, prevent fraud, and respond to your inquiries about missing or delayed payouts.
Gameplay and Betting Activity
We log your gameplay on mon4d—which games you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, live-casino tables, sportsbook bets on Liga 1, Piala Indonesia, Piala AFF, or esports), your stakes, outcomes, and winnings. This data is used to calculate your balance, settle disputes, and detect unusual patterns that may indicate fraud or technical glitches.
Device and Connection Information
When you access mon4d, we collect your IP address, device type (mobile, desktop), browser type, and general location (city-level, based on IP geolocation). This helps us detect fraudulent access, prevent account takeovers, and optimize our platform for different devices and regions. We do not track your GPS location or install tracking software on your device.
Cookies and Similar Technologies
We use cookies on mon4d to remember your login session, store your language preference, and track your browsing activity within our platform. These cookies are not used to track you across third-party websites. You can disable cookies in your browser settings, but some features of mon4d may not work without them.
Customer Support Communications
When you contact our support team via live chat, email, or phone, we record the conversation and your inquiry details. We use this information to resolve your issue, improve our support processes, and train our team. Support records are retained for one year.
How We Use Your Data and Third-Party Processors
Primary Uses of Your Data on mon4d
We use the data we collect on mon4d for several purposes: verifying your identity and preventing fraud, processing deposits and withdrawals through our payment partners, calculating your account balance and game outcomes, responding to your support inquiries, and complying with legal obligations (anti-money-laundering checks, tax reporting, and legal requests from authorities in your jurisdiction).
We do not use your data for marketing emails unless you opt in. We do not sell your personal information to advertisers or data brokers. We do not share your gameplay details with other users, though leaderboard systems on mon4d may display your username and ranking (not your full name or contact details).
Third-Party Processors We Work With
Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet gateway operators) receive your transaction data to complete deposits and withdrawals. These processors are bound by their own privacy policies and security standards. Our email provider receives your email address to send account notifications. Our hosting provider stores our servers and databases; our servers may sit outside your jurisdiction but are encrypted and access-controlled.
We do not permit any third party to use your data for their own marketing or business purposes. All processors sign data-protection agreements with mon4d.
Your Rights Regarding Data on mon4d
You have the right to request a copy of all personal data we hold about you. Contact our support team with your request, and we provide a complete data report within 30 days. You also have the right to request correction of inaccurate data—if your address or payment details are wrong, tell us and we update them immediately.
You have the right to request deletion of your account and associated data on mon4d, subject to legal retention requirements. For example, we must retain transaction records for seven years for financial compliance, so we cannot delete those logs before that period. However, we can delete non-essential data such as device logs or cookies upon request.
Data Breach and Security Incident Response
We invest in security measures to protect your data on mon4d—encrypted connections (HTTPS), secure password hashing, and access controls. If we discover a security breach affecting your personal information, we notify you within a reasonable timeframe and provide guidance on protective steps you can take.
Contact Us About Privacy
If you have privacy concerns or wish to exercise your rights on mon4d, contact our support team. Provide your account email, specific request (data copy, correction, deletion), and any relevant details. We respond to all privacy inquiries within 30 days. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang can reach us through the same support channels.